Returns & Exchanges

Twelve AFB gladly accepts returns or exchanges of unworn, unwashed, undamaged, unaltered merchandise purchased online that shipped to a U.S. address for a store credit (Twelve AFB E-Gift Card) within 30 days from the date your order shipped. 

Items not eligible to be returned or exchanged due to the nature of these items: Sale merchandise and gift cards.

Shipping fees will not be reimbursed. 

| Defective Merchandise

• If you have received a defective item, please contact twelveafb@gmail.com within 3 days of receiving the item to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.

• We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing. The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. These situations do not qualify as defects.

| Return (request a refund)

• Please email twelveafb@gmail.com to start a return.
• Refund must be within 15 days from the date your order was shipped. 
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
• Once received you will be notified of the approval or rejection of your refund. 
• If approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 10 business days.
• Please allow up to two weeks for your return to be processed.

| Exchanges

• Twelve AFB gladly accepts exchanges of unworn, unwashed, undamaged, unaltered merchandise purchased online that shipped to a U.S. address for a store credit (Twelve AFB E-Gift Card) within 30 days from the date your order shipped.  Please email twelveafb@gmail.com to start the exchange process.