Returns & Exchanges
Twelve AFB gladly accepts returns or exchanges of unworn, unwashed, undamaged, unaltered merchandise purchased online that shipped to a U.S. address for a store credit (Twelve AFB E-Gift Card) within 30 days from the date your order shipped.
Items not eligible to be returned or exchanged due to the nature of these items: Sale merchandise and gift cards.
Shipping fees will not be reimbursed.
| Defective Merchandise
- If you have received a defective item, please contact firstname.lastname@example.org within 3 days of receiving the item to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
- We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing. The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. These situations do not qualify as defects.
| Return (request a refund)
- Please email email@example.com to start a return.
- Refund must be within 15 days from the date your order was shipped.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- Once received you will be notified of the approval or rejection of your refund.
- If approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 10 business days.
- Please allow up to two weeks for your return to be processed.
- Twelve AFB gladly accepts exchanges of unworn, unwashed, undamaged, unaltered merchandise purchased online that shipped to a U.S. address for a store credit (Twelve AFB E-Gift Card) within 30 days from the date your order shipped. Please email firstname.lastname@example.org to start the exchange process.